Who we are
Bristol Singing Lessons is a trading name of Be Impactful Limited, 25-27 Stokes Croft, Bristol BS1 3PY. We are the controller of personal data collected through this website. Contact us by email at bexx@beimpactful.co.uk, by phone on 07736 274 970, or at the address above. Be Impactful Limited is registered in England and Wales, company number 15228532, and is registered with the Information Commissioner's Office (registration number 00012546455).
Cookies
This website does not set cookies or use analytics, advertising or tracking tools, so there is no cookie banner. Fonts and videos are served from this site, not from third parties.
If you follow a link to a third-party service (see below), that service may set its own cookies under its own policy.
What we collect and why
| When | What | Why and legal basis |
|---|---|---|
| You phone, text or email us | Name, contact details and what you tell us | To reply and arrange lessons. Legitimate interests / steps before a contract. |
| You book and pay for a lesson or mentorship | Name, email, payment and booking details | To provide and take payment for your lesson. Contract. We keep accounting records for 6 years (legal obligation). |
| You book a lesson slot on this site | Name, email, phone (optional), notes, chosen time | To manage the booking. Contract. |
| You book a free 30 minute chat | Handled by Calendly | See Calendly's policy below. |
| You buy a group session ticket | Handled by our ticket partners | See their policies below. |
| Group sessions we run | Name and attendance; recordings of sessions if you take part | To run the session. Recordings are shared with participants and only used publicly with your consent. |
Who else handles your data
- Stripe processes card and wallet payments. Klarna handles pay-later and instalment payments if you choose it at checkout. We never see your full card details. Stripe privacy policy, Klarna privacy policy.
- Calendly manages bookings for our free 30 minute chats. Calendly privacy policy.
- Our booking system runs on Cloudflare. It checks our private calendars only to find free times and stores your name, email and chosen time in our Google Calendar once you book.
- Yuup and Headfirst Bristol sell tickets to group sessions and are responsible for the data they collect when you buy.
- Google may be used for our calendar and email. Google Maps opens only if you click the map link.
We do not sell your data and we only share it as described here, or if the law requires.
How long we keep it
Enquiries: up to 2 years after our last contact. Payment and booking records: 6 years. You can ask us to delete anything earlier unless we must keep it by law.
Your rights
Under UK GDPR you can ask to see, correct, delete or restrict the use of your data, object to its use, or ask for a copy to move elsewhere. Contact us using the details above. If you are unhappy, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Children
Some group sessions accept ages 12 or 13 and over. We only collect information about under-18s from a parent or guardian.
Changes
We will update this page if how we use data changes and show the new date at the top.